Phase 1
Detection
ImmediateAutomated alert triage and analyst review triggered by SIEM correlation rules, EDR alerts, or client escalation.
Alert correlation and deduplication
Severity classification (P1–P4)
Analyst assignment and acknowledgment
Incident Response Snapshot
< 2 min
Response SLA
1,200+
Cases Handled
18 min
Avg Containment
< 3%
Reoccurrence
Incident Response
Rapid containment and remediation with a sub-2-minute response SLA, full digital forensics, and audit-ready post-incident reporting. Available 24/7.
Active Incident Hotline
For active security incidents, contact the GEM CYBER 24/7 incident response hotline immediately. Do not wait. Early containment dramatically reduces impact.
Contact IR Team NowResponse Methodology
Five-phase response process
Phase 2
Containment
< 18 minutesIsolate affected systems, block threat vectors, and preserve evidence before lateral movement occurs.
Network segmentation
Endpoint isolation
Credential rotation
Evidence preservation
Phase 3
Investigation
Within 4 hoursDigital forensics and root-cause analysis to determine the full scope, entry point, and timeline of the incident.
Log correlation and forensic imaging
Threat actor TTPs mapping
Blast radius assessment
IOC extraction
Phase 4
Recovery
Per recovery planControlled restoration of affected systems and services with validation checks and monitoring heightened.
System rebuild or restore
Control validation
Monitoring intensification
Stakeholder communications
Phase 5
Post-Incident Report
Within 72 hoursFull incident report covering timeline, root cause, impact, and remediation recommendations for leadership.
Executive summary
Technical timeline
Gap identification
Prevention recommendations
Retainer Program
Be ready before an incident happens
Organizations with a pre-scoped IR retainer contain incidents 60% faster and reduce average costs by 40%. Secure your retainer before you need it.
Request IR RetainerRetainer includes:
- 24/7 dedicated analyst hotline
- Pre-scoped incident response agreement
- Priority queue across all severity levels
- Preserved evidence and audit-ready documentation
- Legal and insurance liaison support
- Tabletop exercise for your response team